Shipping and Delivery Guidelines
Thank you for choosing mystore. We aim to provide a reliable and transparent shipping service for all our customers. Please review our shipping policy below for details on how we deliver our artisanal home essentials to you.
United Kingdom Delivery
All UK orders are shipped directly from our warehouse in the United Kingdom. Standard delivery typically takes 3–5 business days once dispatched. We use trusted local couriers to ensure your items arrive safely.
International Delivery
We share our craftsmanship globally. International delivery times vary depending on the destination, typically ranging from 7–14 business days. Costs and exact timeframes are calculated at checkout based on your location.
Processing & Counting Shipping Days
- Handling Time: Orders are typically processed and dispatched within 1–2 business days.
- Business Days: We count shipping days from the date the order is shipped, not the date of purchase.
- Monday to Friday: Saturdays, Sundays, and UK Bank Holidays are not counted as shipping or processing days.
Customs, Taxes & Address Accuracy
For international orders, please note that any customs duties or import taxes are the responsibility of the customer. We recommend checking your local regulations for more information. Please ensure your shipping address is complete and correct at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delays & Support
While we strive for perfection, delays can occasionally occur due to circumstances outside our control (such as severe weather or courier service interruptions). If your order is significantly delayed, or if you have any questions, please contact our support team at contactmystoreshopcenter@gmail.com.